Privacy Policy
Introduction
At PrimeARB AI, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, how we store it, and what rights you may have in relation to your personal data when you use our website, platform, and related services.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, account details, payment-related information, and any information submitted through forms, support requests, or account registration processes. Depending on the services used, we may also collect verification-related information required for compliance and platform security.
We may also collect technical and usage-related information automatically, such as device data, browser type, IP address, log data, cookies, website interactions, and other analytics information that helps us understand how users interact with the platform and improve our services.
How We Collect Information
We collect information when you fill out forms, create an account, contact our team, interact with the website, use platform features, or communicate with us directly. We may also collect information through cookies, server logs, analytics tools, and trusted third-party service providers that support platform operations, compliance, and performance monitoring.
How We Use Your Information
We use your personal data to provide and maintain our services, support account creation and access, improve website functionality, respond to inquiries, process transactions where applicable, enhance security, prevent fraud, comply with legal obligations, and communicate important service-related updates. Where permitted by law, we may also use certain contact details to send platform updates, product announcements, or marketing communications, and you may opt out of such communications where applicable.
For PrimeARB AI specifically, information may also be used to support platform operations, account protection, exchange connectivity workflows, onboarding support, and service optimization related to cross-exchange arbitrage tools and infrastructure.
Legal Bases for Processing
Where required by applicable law, we process personal data on the basis of one or more lawful grounds, including your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in operating, securing, and improving our services.
Sharing of Information
We do not sell your personal data. We may share information with trusted service providers, infrastructure partners, analytics providers, payment processors, compliance vendors, legal advisors, affiliated entities, or competent authorities where necessary to operate the service, meet legal obligations, enforce our policies, or protect our rights, users, and platform integrity. Any such sharing is subject to appropriate confidentiality and data protection measures where applicable.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, fulfill contractual obligations, comply with legal, tax, accounting, or regulatory requirements, resolve disputes, enforce agreements, and maintain legitimate business records. When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise protect it in accordance with applicable law.
Your Rights
Depending on your location and the laws that apply to you, you may have the right to request access to your personal data, request correction of inaccurate data, request deletion of your data, object to certain processing, request restriction of processing, withdraw consent where processing is based on consent, request data portability, and lodge a complaint with a relevant supervisory authority. We will review such requests in accordance with applicable legal requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, improve user experience, measure website performance, analyze traffic, and support security and functionality. Some cookies may also be used by third-party providers that assist with analytics or other operational services. You can manage cookie preferences through your browser settings or, where available, through website cookie controls.
Data Security
We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction. These measures may include encryption, access controls, restricted permissions, monitoring systems, and other security procedures appropriate to the nature of the data processed. However, no online system or method of electronic storage can be guaranteed to be completely secure.
For PrimeARB AI workflows, security measures may also include account protection features, permission-based integrations, and platform practices designed to reduce risk in exchange-connected environments.
Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children under the age threshold defined by applicable law in the relevant jurisdiction. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
International Data Transfers
Your information may be transferred to, stored in, or processed in countries other than your own, including jurisdictions where data protection laws may differ. Where such transfers occur, we take steps intended to ensure that appropriate safeguards are in place, including contractual or regulatory mechanisms where required by law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, security practices, or operational requirements. When we make updates, we will revise the effective date and publish the updated version on this page. Continued use of the website or services after such updates may constitute acceptance of the revised policy, subject to applicable law.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us using the official contact details provided on the website.
Email: privacy@primearbai.com
Address: [Insert company address]
